Privacy Policy

This Privacy Policy describes how Whimsy Willow Studio (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from whimsywillowstudio.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

Who We Are Our website address is: [your live domain here] Whimsy Willow Studio is operated by Annabelle Jones as a sole trader based in the United Kingdom.

Legal Basis for Processing We process your personal information on the following legal bases: contract performance (fulfilling your orders), legitimate interests (fraud prevention and site security) and consent (marketing emails). If you are an EEA or UK resident, these bases are established under UK GDPR and Art. 6 (1) GDPR. Whimsy Willow Studio has determined it is exempt from ICO registration as personal data is processed only for core business purposes.

What Personal Information We Collect

Information You Provide Directly:

Contact details including your name, address, phone number and email
Order information including billing address, shipping address and payment confirmation
Account information including username and password
Customer support communications you send us

Information Collected Automatically: When you visit our site we may automatically collect device information, browser information, IP address and browsing behaviour using cookies and similar technologies.

Information from Third Parties: We receive information from third party services including Stripe (payment processing), Prodigi (print on demand fulfilment), WooCommerce, WordPress and WPML (currency and language settings).

How We Use Your Personal Information

Fulfilling Orders — processing payments, fulfilling orders via Prodigi, arranging shipping and handling returns
Account Management — creating and maintaining your customer account
Marketing — sending promotional emails with your consent. You can opt out at any time via the unsubscribe link in any email
Security — detecting and preventing fraudulent activity
Legal Compliance — complying with applicable laws and regulations

Print on Demand We use Prodigi as our print on demand supplier. When you place an order, your name and shipping address are shared with Prodigi solely for the purpose of fulfilling and delivering your order. Prodigi’s privacy policy is available at prodigi.com.

Cookies Our site uses cookies to power and improve your experience, remember your preferences and run analytics. These include:

Essential WordPress and WooCommerce cookies required for the site to function
Login and session cookies if you create an account
If you leave a comment, cookies save your name and email for convenience for one year

You can disable cookies through your browser settings though this may affect your experience on the site.

Embedded Content Pages on this site may include embedded content such as videos or images from other websites. These websites may collect data about you and use cookies independently of our site.

Who We Share Your Data With We share your personal information with:

Stripe — for secure payment processing
Prodigi — for print on demand order fulfilment, specifically your name and shipping address
WooCommerce/WordPress — for running our store and website
WPML — for currency switching functionality
Third parties where required by law or to protect our rights

We do not sell your personal information to third parties.

How Long We Retain Your Data We retain your order and account information for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes. You can request deletion of your data at any time by contacting us.

What Rights You Have Over Your Data If you have an account or have placed an order you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Data portability — receive a copy of your data

To exercise any of these rights please contact us using the details below.

International Transfers Prodigi and Stripe may process your data outside the UK. Where this occurs appropriate safeguards such as Standard Contractual Clauses are in place.

Children’s Data Our site is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has submitted data to us please contact us and we will delete it.

Security We take reasonable steps to protect your personal information however no security measures are completely infallible. We recommend not sharing your account credentials with anyone.

Complaints If you are unhappy with how we handle your personal data you have the right to lodge a complaint with the UK Information Commissioner’s Office at ico.org.uk. We would however appreciate the chance to address your concerns directly before you contact the ICO, so please contact us in the first instance.

Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact For any questions about this Privacy Policy or to exercise your rights please contact us at:

Whimsy Willow Studio
info@whimsywillowstudio.com